Who are we?

At TERRA MÍTICA, we have updated our Privacy Policy to comply with current regulations, both European (Regulation 2016/679, GDPR) and national (Organic Law 3/2018, LOPDGDD).

Data Controller:

• Company Name: TERRA MÍTICA PARQUE TEMÁTICO DE BENIDORM, S.A.
• Tax ID (CIF): A-53249421
• Address: Partida El Moralet s/n, Benidorm, Alicante
• Privacy contact email: dpo@terramiticapark.com

Joint Controllers (Art. 26 GDPR):

• AQUALANDIA: For sending commercial communications via electronic means.
• HOTEL MÍTICA: For commercial communications and, where applicable, managing stays.
• MUNDOMAR: For commercial communications via electronic means.

In all cases, you can exercise your rights or request more information by writing to: dpo@terramiticapark.com

What data do we collect?

We collect personal data through our website and social media profiles, always limiting the data to what is necessary for the stated purposes:

• Identification data: Name, surname, email, phone number.
• Browsing or preference data: For example, social media interactions or how you found us. These data are never mandatory for browsing our website or contacting us.
• Contractual data: For managing purchases (tickets, stays). We do not store payment data (cards), which are managed exclusively by banking payment platforms.

We will always inform you clearly about the purpose of each data collection.

How do we use your data?

Personal data is used to:

• Manage information or contact requests.
• Send information about services, activities, and related products.
• Formalize contracts (ticket purchases, stays, etc.).
• Send commercial communications, with prior consent.

Consent is voluntary, and you can withdraw it at any time by writing to dpo@terramiticapark.com. We never link consents: you decide which communications to receive, how, and when.

Legal basis for data processing

• Performance of a contract: For purchases or service bookings.
• Consent: For sending commercial communications or processing CVs.
• Legitimate interest: For communications about products and services similar to those contracted.

If you have any doubts, you can contact our Data Protection Officer at:

dpo@terramiticapark.com

Withdrawal of consent

You may withdraw your consent at any time by sending an email to: dpo@terramiticapark.com. Withdrawal has no retroactive effect and will apply from the moment you notify us.

Data retention periods

• Contractual data: Retained while legal liabilities may arise (up to 10 years, according to applicable regulations).
• Contact data: Up to 10 years from the last interaction or until you request deletion.

For more details, contact: dpo@terramiticapark.com

Automated decisions

We do not make automated decisions or create profiles based on the analysis of your browsing data or other information.

Data recipients

We do not disclose data to third parties, except to the joint controllers mentioned above or to service providers under a data processing agreement.

User rights

You may exercise the following rights by writing to dpo@terramiticapark.com.

• Access: Know what data we have, how we use it, and who receives it.
• Rectification: Correct inaccurate or outdated data.
• Erasure: Delete your data ("right to be forgotten").
• Restriction of processing: Request that your data not be used while we resolve a request or claim.
• Portability: Receive your data in a structured format.
• Objection: Object to processing for legitimate interest or marketing purposes.
• Not to be subject to automated decisions: If applicable, you can request human review of your case.

You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

Legitimate interest

TERRA MÍTICA's legitimate interest is to keep you informed about related services, but you can always object by writing to dpo@terramiticapark.com.

Use of social media

Please remember that information you post on social media (comments, photos, videos, etc.) may be seen and used by third parties beyond TERRA MÍTICA’s control. We are not responsible for third parties' use of such content. We recommend reviewing the privacy policies of each social network.